STSBet Live Dealer Casino Review | In-Depth Evaluation of the STS Bet Live Dealer Casino

Real Player Ratings

Trustpilot gives a two-star summary review for STSbet overall, but we don’t think this paints an accurate picture. First, you have to consider that this is not a review score specifically for the live casino but for STSbet services as a whole. You have to treat comments and ratings as applying to an STS casino review in general.

When you start looking at how the individual ratings and reviews contribute to this score, you get a clearer picture. From over 300 reviews, 30% are marked as excellent and 7% as great.

You could say that leaves the 59% bad and 4% average or poor as questionable markers of lower-end performance. But that word ‘questionable’ is important.

Why?

Well, the point to remember is that it’s human nature for users of a product or service to be more likely to complain than to congratulate a supplier. You have to bear this fact in mind whenever you’re taking product reviews you see online as a factor in whether you would use that service. Plus, you never know whether reviewers are real people, either.

Real Player Views & Evaluations

It’s rare nowadays to encounter gaming software that doesn’t meet player expectations, so any player comments you’re likely to see in an STS casino review are unlikely to be focused on the gaming quality itself. Most comments from players around any form of gambling service are typically centred on either withdrawal issues, the use of bonuses, or the fact that they can’t win. If you look at reviews of any gambling operator on Trustpilot, these issues will appear time and time again. We can get to understand the actual background to some of these by looking at one positive and one negative review:

Let’s first see a 5-star positive player review. A player posted this one that says, “Winnings withdrawn and in my bank within 10 minutes. I must admit I was a bit worried after reading negative reviews and understanding other users’ concerns. But in my case, STS Bet hasn’t caused me any issues, and I will definitely use again.”

Now, my bet here is that this player followed all of the correct processes and, most importantly, completed the verification process before they started playing. 

If we look at a negative player review, we see a picture of someone that probably hasn’t followed the processes and doesn’t understand how gambling services work. This player makes a few points. Let’s explore each one and make some observations:

“Quick to take your money” – Of course! This service is provided by a supplier that runs an online business. It’s their business to make money in return for that service provision. They’re not going to be slow, right? The bottom line is that you’re gambling. And many gamblers lose money. That’s one of the risks, and if you don’t like losing money, you shouldn’t gamble. 

“Hold your winnings until you jump through hoops and prove who you are” is standard stuff. All (licensed) gambling operators need to comply with anti-money laundering policies and KYC processes. It’s one of the trust factors you should consider before registering an account with any company that provides betting services. STSBet would be amiss to deal with this in any other way. 

“Winners not welcome” – Well, this is difficult (and impossible) to prove. There are plenty of reports of winners getting payouts without problems, and any firm offering gambling would soon be out of business if no one ever won anything. It’s in their interests for at least some players to win. And remember, the casino always wins. A house edge in favour of the casino ensures this fact remains true, and no online casino needs to manipulate the gaming in any way so that they make money. 

Now, it’s evident that not all negative comments made by players will always be inaccurate. Those comments we’ve analysed here are around withdrawals and cashouts. Others you’ll often see will be about bonuses, where the player usually hasn’t understood the terms and conditions surrounding the bonus award and how to use it. Hopefully, the points above show that you can’t always believe what you read, and further investigative work would always be needed before you have evaluated a service or product in a negative or positive way.

How to use the STSBet Live Casino

STSBet is what’s known as an all-in-one gambling platform. So you can play games in the casino, bet on a wide range of sports, and play poker. This variety of betting options will suit players that want access to different forms of gambling from one account.

Regarding the live gaming, it’s easy to see that you can jump from playing against the live dealer to purely 2D games where it’s just you and the software. Or, indeed, using some of the cash in your account to bet on a sporting event.

If you just want to stick with the live dealer gaming, that’s fine. And there are a few easy steps involved in getting to the point of playing in the STSBet live casino:

1. Navigate to the live dealer games portfolio.

2. Review the games and the variants of each one. Make sure there’s a game in the STSBet casino that you feel you’d like to play.

3. Register an account and make a deposit (don’t forget to follow the bonus rules if you want to accept the welcome bonus).

4. Navigate to the game you have chosen in the STSBet casino library and start playing it. 

If you’ve never played in an online live dealer casino before, it’s good to keep your stakes as low as possible until you’re confident you know how the gameplay works.

Signing up for a STSBet casino live dealer player account

There’s no need to specifically register an account just for the live dealer games at STSBet. One account lets you use any of the gambling options. The steps to registering that high-level account are pretty standard and pretty easy to follow: 

Click on the orange button marked “Join”. You’ll see it at the top right of the page. 

You’ll get a pop up that shows what bonuses are available to you and an option to accept them or proceed without them. Select your preferred option.

If you selected one of the bonuses, the bonus code section should have auto-populated. Proceed to enter all of your account details in the specified boxes. There is no need to choose a currency; the system should recognize where you are and choose the right one automatically.

• Click on “Next” when all fields have been filled in.
• Complete all of your details on the next screen, like name, address, DOB, etc.
• Enter an estimate of your anticipated maximum daily, weekly, and monthly deposits.
• Confirm that you are old enough to gamble legally.
• Accept the terms and conditions and confirm you understand the active privacy policy.
• Confirm if you do or don’t want to receive marketing information in the future.
• Click the “Submit” button. 

STSBet account teams will review all of your account info, and you’ll get an email to confirm it’s set up. At that point, you’ll be able to log in to your new STS account and make the first deposit.

Who is STSBet?

STS Bet is a global bookmaking firm and online casino operator founded in Poland in the late 1990s. The STS Gaming Group itself was formed in 2008, with the websites STSBet.com and STSBet.co.uk first appearing online in 2019 when the group gained its Malta gambling license. Via these websites and mobile apps, they provide gambling solutions and casino platforms to millions of bettors and players in Europe and North America.

HQ building of SBSBet

We have seen the company name Vivaro Limited mentioned as the operating agent for the STSBet casino, but investigations on the internet failed to reveal whether this was accurate.

But it’s the gambling products that really count, right? You’ll be able to bet on real or virtual sports, play casino games, spin the reels on casino slots, or get involved in eSports betting by using the STS online gambling platforms. But some reviews suggest that STSBet excels with their live dealer casino games, which is why we, as reviewers, focused our attention on those live gaming options. 

Licensing & Certification 

Users need to ensure that their money and private details are protected and that all games are fair. Therefore, an online casino’s credibility is crucial. As a result, it’s critical to inspect the operator for licensing and certification features.

STS Casino is headquartered in Malta and operates under a gaming license issued by the Malta Gaming Authority, the country’s gambling regulatory authority. The Malta Gaming Authority license guarantees that STSBet casino activities are evaluated and supervised regularly.

Not only that, but the company is also regulated by the United Kingdom Gambling Commission, one of the world’s most reputable gambling regulators, and is certified by eCOGRA, the industry’s leading testing and standards organization. The UK Gambling Commission regulatory body is instrumental in ensuring that any gambling site carrying its stamp of approval can perform to exceptionally high standards.  

Gambling Industry Awards

Any gambling firm doesn’t need to display industry awards if their player base tells you they’re a worthwhile operator. The facts and figures behind STS give some reasonable indications that you can expect some of the best casino games on the platform:

Over 1 million European customers are taking advantage of the sportsbook, virtual sports, casino, live casino, and a wide range of esports betting opportunities.

• Increased revenue over ten times in the last few years
• 1500 employees
• More than 440 betting shops in Poland
• Four offices are located in Katowice, Warsaw, Prague and Malta. 

Still, awards give additional indications of the strength of any product or service offering. The good news for STSBet is they were nominated in the 2020 EGR Marketing & Innovation Awards in no less than four separate categories – Brand of the year, Best Sportsbook marketing campaign, Best omnichannel solution and Best Affiliate marketing campaign. The firm did win the last of these awards.

Those nominations were a substantial achievement, given the EGR awards are designed to highlight some of the most innovative and creative operators in the online gaming industry.

Certifications

STS live casino is certified by eCOGRA, an independent regulatory body for the online gambling industry based in the UK. Every year, STS are audited for compliance in regards to specific sections of the ISO/IEC 27001: 2013 standard. 

Welcome Bonuses – STS Bet Welcome Offer 

Bonuses are a significant part of any online casino’s attraction to players. Bonuses give you extra playing cash and are often worth considering when looking for somewhere to play or bet. They have drawbacks, though, one of which is the bonus deposit wagering requirements that specify how many times you need to play through the value of the individual bonus funds before you can withdraw.

As we’ll see, both the value and the wagering requirement need some deep consideration for anyone looking to sign up and play in the STSBet live casino.

STSBet Live Dealer Casino Bonus Value

The welcome bonus for any UK-based casino player at STSBet is a matched bonus offer of up to £100. That’s to say; STS will add an additional amount of playing funds to your account balance on any qualifying deposit that’s equal to the amount deposited but no more than £100 in total.

This deposit amount match deal does come with terms and conditions associated with its use:

Main Welcome Bonus Terms and Conditions

• The bonus is available to new depositing players aged over 18.
• The bonus is only granted after the completion of any verification processes.
• The bonus promotion runs from 08/06/2021 until further notice.
• The bonus is activated on completion of a first deposit.
• There are some restrictions on the deposit method used.
• The bonus is only applicable on a minimum deposit of £10 and can be up to a maximum of £100.
• New account holders must use a valid bonus code at registration.
• This promotion cannot be used in conjunction with any other offer, including the Sportsbook Welcome Offer.

These are pretty standard Ts&Cs, but what’s more important is to be aware of the wagering requirements attached to that bonus offer.

Bonus Wagering Requirements

You should be aware that the wagering requirements attached to the STSBet welcome bonus are pretty restrictive. That doesn’t necessarily mean the extra cash isn’t good, but you should still consider the implications.

The STSBet bonus wagering requirement states that the bonus and the deposit amount must be played through 35 times within seven days on selected slots. The video slots in question include those supplied by Pragmatic Play, plus a few games that include the Starburst, Finn & the Swirly Spin, and Twin Spin titles. You can still play other games, but your wagers on them won’t be counted towards the playthrough. 

So, if you deposit £50 and get a £50 bonus, you’ll need to wager 35 x 100 = £3500 before requesting a payout of any winnings realized or using the funds to place bets in the sportsbook.

The good news is that your real money balance and bonus money balances are used evenly when these wagering requirements are active. This split in the way the funds are used means you could withdraw any winnings attached to the real money part of your initial deposit. But, if you do that, you will be forfeiting the rest of your bonus balance (which may also have winnings associated with it).

How to get the STSBet Bonus

Getting your award of the bonus is easy. As we saw when we were investigating how to register an account as a new player, you’ll be offered the option to accept the bonus during that registration process. Just take the offer at the appropriate time during the registration, and it’ll appear in your account balance after completing your first real cash deposit.

A casino bonus code is necessary, with the current code being CWBUK100 for UK players. But this code should be populated automatically on the online sign-up form.

As we’ll see in a minute when we look at the STS Bet live casino promotions, you can also get free bets with bonus spins on video slots.

Promotions

The welcome bonus is in itself a type of promotion. But many online casinos offer other promotions designed to reward existing players or entice new ones. The main promo for the STS Live casino, aside from the bonus, is the Live Casino Club.

STSBet Live Casino Club Logo

STSBet Live Casino Club Promotion

STS created this club to reward regular players with weekly rewards. Players have the chance to win some great prizes that include free slots spins, bonus spins, and additional cash bonuses by completing missions. It’s not exactly a free bet club, but it does offer something close.

To get involved in any of the twice-weekly missions, you’ll need to check the widget on eligible live casino games to see the details where full details will be available. If you complete the task, you’ll win an instant prize.

You can check your progress in any mission through the in-game widgets, and you can also use bonus funds or your real money deposit funds to engage in the tasks. But note that if you’ve been restricted from accessing a bonus for any reason, you won’t be able to participate.

It is worth noting that mission wins that involve the award of free slot machine spins do have some restrictions, too. In particular, they’re subject to similar wagering requirements as the welcome bonus, and you’ll need to play through 35x free bonus spins winnings within three days. 

If you happen to win one of the cashback-style no-deposit bonus rewards, these also need to be used quickly. You have to use the no deposit bonus similarly and wager 35 times the value within three days.

Other mission prizes can include reload bonuses. In these reload awards, you’ll be required to make another deposit and get an additional bonus on top. Not surprisingly, these also attract similar wagering requirements.

Rewards & VIP Loyalty Programme

During our review, we could not identify any VIP player loyalty scheme that would become active while playing any of the games against STSBet live dealers. It would appear that the live casino club promotion is used solely as a method of rewarding regular players.

Banking Methods & Payment Options – STSBet Deposits & Withdrawals

STS provides all of its players with various deposit and withdrawal methods, including credit and debit cards, digital payment platforms such as Trustly, Astropay, and MuchBetter, digital wallets such as PayPal, Skrill, Neteller, and ecoPayz, and bank transfers via INTERAC or Euteller.

Limitations on deposits and withdrawals, as well as processing timeframes, vary by banking method. Depending on your country of residence, most players will have no more than a few deposit method restrictions. 

If you’re a player from the UK, many of these banking methods will be open to you, but you’ll most likely be choosing from one from this list:

• Debit Cards and bank transfer
• Prepaid cards
• ecoPayz
• MuchBetter
• Neteller
• PayPal
• Skrill
• Trustly

From this list of payment methods, the fastest will be elicited by using an e-wallet.

You’ll see from this extensive list that there are deposit methods that will work for most players. In most cases, there are no deposit fees, and you won’t have to deposit too much either, with a minimum deposit rule of £10. The minimum withdrawal amount is also £10, and all withdrawals are processed within 2-3 days.

The use of SSL encryption technology enhances safety.

Bear in mind that STS Casino ensures it’s fully compliant with UK gambling regulations. Consequently, a valid ID and proof of address will be required when making a withdrawal. In addition, remember that anti-money laundering rules mean you can only withdraw funds using the same method used to make the deposit.

 Remember that for the bonus award, deposit method restrictions apply.

Supported Currencies

The range of currencies supported in the STS cashier is not as broad as you’ll find with heavy-hitting competitors like Bet365. STS currencies are limited to Euros, US Dollars, and the Norwegian Krone. As you can see, that’s not a significant problem and caters at a minimum to players across Europe and many other countries globally where a player would have access to USD funds. The STS.co.uk site does, of course, meet the needs of UK players and handles deposits and withdrawals in UK pounds.

If you do ever want to change the operating currency on your STS account, you just need to contact the service team and make the request. Changing currency is an action that may not be advisable, however, since it might introduce some unexpected restrictions on what you can do. 

STS Bet Casino Live Dealer Games

Our evaluations have seen many aspects of the key performance indicators so far. Now, we get to the crux of any online casino – the games themselves. 

STS has a wide variety of game types and variants to choose from, including live casino gaming favourites like blackjack, roulette, and baccarat, all supervised by experienced croupiers and broadcast in real time to players. Players have many possibilities with numerous varieties and bet limits, as you would expect from a games portfolio delivered by the industry’s leading software providers.

After the following video that shows a typical blackjack game you’ll be able to play with the STS live dealers, we’ll take a look at each of the game types and see what STS can offer fans of any individual option: 

Live Blackjack

There are currently 23 blackjack tables available at STS Live, with limits ranging from £1 to £5,000 per hand. This spread of potential stakes is an excellent range for casual players and high rollers. You’ll find both traditional blackjack games and variations like Blackjack Party, Infinite Blackjack and Speed Blackjack.

Live Roulette

STS Bet provides over 20 roulette games, including classic French and American roulette and special games like Speed Roulette and Lightning Roulette. Visiting from the UK, you’ll find just under 20 roulette tables open 24/7. You can join the fun by picking your favourite table and croupier.
Betting limits start at 10p a spin, but if you’re feeling lucky, some tables have higher maximum bets of up to £5,000. The betting options are classic inside and outside bets. There’s also a French Roulette table with special bets like Voisins du Zero and Tiers du Cylindre.

Live Baccarat

In the baccarat section, you’ll find many different tables with limits starting at £1 and going up to £5,000. You can play classic baccarat, Speed Baccarat, or Baccarat Squeeze. There’s also a Dragon Tiger table available and popular variations from Real Dealer such as Real Baccarat With Sarati and Real Baccarat With Holly.

Live Poker

The poker section at STS Live Casino currently offers eight different tables with various limits. You can play classic Casino Hold’em, Three Card Poker, Ultimate Texas Hold’em, or Caribbean Stud. The limits start at £1 and go up to £2,500 per hand.

Live Game Shows

The STS live casino platform also features live game shows, which are now the most significant trend in the iGaming market, with popular attractions such as Dream Catcher, Monopoly Live, Football Studio, Cash or Crash, and Mega Ball.

The game show section at STS Live Casino currently offers 11 different games. Betting limits start at 10p and go up to £500 per game.

Game Software

The games available at STS Live Casino are provided by the most respected software providers in the iGaming industry, including Playtech (one of the market’s oldest companies), Evolution Gaming – (currently the leading provider in the industry), Microgaming (a giant in the industry), and Pragmatic Play. Other developer names you’ll also see in the portfolio include Yggdrasil Gaming and 1×2 Gaming.

Website Design

Any online casino platform is reliant on its website or mobile app to ensure the casino products can be easily found and accessed by players. Our STSBet casino review did, of course, include some intensive analysis of how the site is presented and how it performs technically. The best way to get a feeling for how you navigate the STS website is, of course, to try it for yourself. But if you’re not quite ready for that yet, let’s take a look here:

On accessing the site, you’ll be presented straight away with an intuitive interface presented in a predominantly black, blue, and red colour scheme. Login and signup buttons are prominent, and the parts of the site you need to get to the most are clearly labelled in the menu.

Scroll down a little once you’ve landed on the home page and individual casino game variants will pop into view. You can select any one and go straight to that game. 

Irrelevant of whether you are playing on a computer or a mobile device, this is a neatly laid out site where it’s easy to navigate to any of your favorite games. You’ll lose no time searching for anything you need.

Website Speed Performance

The website loads fast both on laptop and mobile, with the software being fully optimized for the best responsive performance on devices with smaller screens.

Given how fast it does load on a real website user test from within the UK, it won’t be a surprise to learn that a technical speed test run with the Google Page Speed Insights tool returns an average series of scores that place the performance regularly into green areas.

With such a complex website you can expect the occasional poor score in speed performance. However, many of the factors that contribute to these scores are associated with the depth of info on pages. The reality is that anyone with a reasonable quality device and satisfactory broadband speeds should not have any major issues.

STSBet on Mobile App

STS mobile casino games operate brilliantly on personal computers and portable devices, and their mobile site is highly responsive in adapting to display on smaller screens. Slot games show as you’d expect, given they’re supplied by software providers well-versed in creating slot machines with perfect graphics. You’ll be able to play against the live dealers with a similarly entertaining experience to that you’ll enjoy on the desktop version.

Even though the company doesn’t offer a mobile app yet, users may access most STS features and games via iOS and Android devices and experience a clean platform.

The mobile version of the site looks very similar to the desktop version, so switching between the two is unlikely to result in any confusion.

Customer Support & Services

Customer care is one of STS Bet’s primary focuses, and players may resolve their issues in several ways. There’s a well-populated “Frequently Asked Questions” section on the website that covers most questions you’d need to ask concerning the casino and live casino solutions and a 24-hour live chat support function. This live chat feature resulted in reasonably quick response times in the handful of tests we ran.

There is also a published email address for customer support and several tips and tutorials to help bettors navigate the website. STS also offers responsible gaming features, such as tools that allow customers to track and control how much time and money they spend on the casino site. 

You can contact the customer support team for any questions or queries not covered in the FAQ or written help sections. Contact details are marked on the website but are reproduced below.  

Email : support@stsbet.co.uk

In addition to the website support, you’ll also find STSBet on social networks like Facebook, Twitter, and Instagram.

Competitors & Competitor Comparison

With games provided by leading software developers, you’d expect STSBet to compare well in the area of gaming quality in comparison to other live dealer online casinos. Likewise, the deposit methods are suitably broad at STS to put them on an equal footing with most of their competitors, except Bet365. Our Bet365 review did show that they are close to unbeatable as an all-in-one gambling destination when it comes to the range of banking methods on offer.

In other areas, comparison can be subjective at times. So, probably, the best option, if you want to check out the competition, will be to get fully acquainted with the STS live dealer solution and then take a cursory look at the alternatives below to see how they stack up: 

• Bwin Live Dealer Casino
• Bet365 Live Dealer Casino
• All British Casino
• Megaways Casino
• Mecca Bingo Live Casino

Alternative Gambling Options at STSBet

You may well have a STSBet account specifically for playing live casino games. But the platform is designed to offer other types of gambling besides that which you’ll find provided by the STSBet casino live dealers.

In addition to the live games, there is a full-fledged standard online casino that presents the full gaming range. You’ll be able to use any bonus or free bets you’ve received to place individual bonus funds bets on selected slot machines.

Games in the STS Bet casino include those you’d find in any other online casino, giving chances to play those based purely on chance, like slots, or those where playing with correct strategy can enhance your prospects of winning. To get those best opportunities for winning, you’ll want to look at some card games like poker variants, where you can lower the house edge if you understand the rules and play the hand correctly.

But suppose you want a break from casino gaming, or want to try other options for real money betting. In that case, there’s also a well-regarded sportsbook that will offer punters the chances to bet on a range of sports that include horse racing, basketball, tennis, and even eSports.

Alongside a range of pre-event odds, there is a robust live sports betting solution where you’ll be able to place bets in-play and during the event itself. The coverage of different betting markets is extensive, and you can also pick up a sports welcome bonus to gain some extra betting cash.

Responsible Gambling

As part of their gambling licencing responsibilities and their social responsibility to their customers, most gambling site operators in the online casino industry place a strong focus on responsible gambling. The UK Gambling Commission and Malta Gaming Authority focus on how any gambling site handles these responsibilities. The commission, the authority, and STS casino want their players to play responsibly—especially UK customers. STSBet gives many signals that it recognizes that online gambling can result in problems for some punters.

To help with this potential problematical aspect of real money casino gaming, they have processes and tools that allow customers to self-impose betting and deposit limits and restrict their deposit methods. Once a limit restriction has been implemented, a player can only change it by contacting STS and formally requesting the amendment.

A player can completely self-exclude and freeze their gambling account in extreme circumstances.

Conclusion | Summary

We’ve reached the summary section for this STS casino review. Does live dealer gaming with STSbet live up to its billing?

Due to a varied selection of online casino games from the industry’s most recognised software providers and a secure online gaming platform, STSbet casino provides a genuinely strong casino gaming experience. Players can place bets on the games using a variety of commonly-used platforms and devices. Security features ensure the ultimate safety and anonymity of all of its customers. 

Players can sign up with confidence that their money is safe and secure. They can be confident they are playing in a fair, live environment where some of the most dependable organisations in the online gambling industry have certified that fairness will be evident to players.

Fast payment processing times, multiple options for deposits and withdrawals, and helpful customer support that quickly resolves all user issues complement the game library and the trust factors you always need to see.

There are several valuable promotions to add extra value to the gambling experience. The crucial promo is the welcome bonus, but another promotion worth investigating revolves around the missions offered by the live casino club.

So, can we conclude that you should play against the STS live dealers?

If it’s live dealer gaming you’re seeking, our review of STSBet live has shown plenty of reasons why you can feel pretty safe in doing so. Table games like roulette, blackjack, baccarat, and poker variants all appear in the games list. Video slots are well-represented, with the usual options of playing for a big payout and subsequent payment from a win on a progressive slot jackpot machine. If you want something else besides the games in the casino, there’s a reliable sportsbook offering sports betting with good odds on sports events.

The live section of the STSBet casino is powered by big names in the casino software industry in Evolution Gaming, Real Dealer, Pragmatic Play, and Microgaming. New games and variations are added regularly, so there’s always something new to try. And the large selection of tables with different limits will guarantee there’s something for pretty much any gambler to try for a win. 

Remember that betting with real money can be both entertaining and profitable. But also it can be risky. Punters can’t always win with online gaming. Indeed, it would be best if you didn’t approach it with the expectation of winning any wager. Losing due to your betting activities is a substantial part of the experience, so be realistic and keep your stakes low, your losses low, and aim to avoid any prospects of becoming a problem gambler.

If you have any concerns about the potential for gambling to become a problem, speak to the STS customer support team. You’ll find the contact details higher up in the main body of the STSBet live casino review. Alternatively, check out our responsible gambling page, or visit begambleaware.org.

Frequently Asked Questions (FAQ)

There is a robust help section on the site that covers pretty much any FAQ a player is likely to ask. If you’re not sure on how live dealer games work in general and want to see some examples of hands in action, there are several explanatory videos about live dealer casino gaming on Youtube.

Of course, for any questions you may have that are not answered in the FAQ section, there is always the option to contact Customer support. However, it’s possible that some of your queries may not be answered, so here are a few that might not be covered: